Get in touch
During the invitation-only preview, contact the person who invited you through your existing communication channel. Our public support mailbox is being finalized and will be listed here before customer launch.
We can help with sign-in, failed calls, pronunciation suggestions and privacy questions. Public support hours and response expectations will be published before customer launch.
A little help with a call
First check microphone permission, speaker volume and your internet connection. End the call before trying again. For more help, see the FAQs and call-credit guidance.
When reporting an issue, include your browser/device, approximate call time and a brief description. Never send passwords, verification codes, payment card details or API keys. Avoid children’s details, voice recordings and screenshots showing private information.
Privacy and deletion requests
You can edit or delete a fictional profile in Parent space. For account-level access, correction or deletion requests, use the support contact above and identify the account email. We may ask you to verify ownership; we will not ask for your password.
Describe the request without including sensitive profile information. See the retention and deletion section for what the current preview does and does not remove automatically.
Tell us what felt magical
We welcome adult-preview feedback about Santa’s warmth, pauses, interruptions and name pronunciation. Fictional examples are enough. You do not need to share a real child’s information to help us improve.