The adult launch list
The public sales page offers optional launch updates for adults 18+. If you join, we store your email, the consent wording version and the signup date in our Cloudflare database. We do not ask for children’s names or details. Joining does not create a family account, reserve calls or take a payment.
These emails are held for requested Talk to Santa launch updates, not targeted advertising. Automated confirmation or marketing emails are not currently connected. Before sending launch emails, we will configure a verified sender and an unsubscribe process.
Entries expire after 180 days and are removed by a nightly cleanup job. To request earlier removal, use the contact instructions on our contact page. The public support mailbox is being finalized before customer launch or email outreach.
To limit spam, we store temporary, keyed hashes of request IP addresses in hourly buckets. The signup database does not store the raw IP address. Old buckets are removed nightly after their hourly window becomes at least 24 hours old. Cloudflare separately processes request/security data to host the page.
Who we are and what this covers
Talk to Santa is a website for live conversations with an AI Santa character, available at talkingtosanta.com. This policy covers the public sales page, optional adult launch list, and invitation-only adult preview with its account, profile, pronunciation and calling features.
The family service is still being prepared. Do not enter real children’s information or let children participate in preview calls. Our legal operator and business contact details will be finalized before customer launch.
During the invitation-only preview, contact the person who invited you through your existing communication channel. Our public support mailbox is being finalized and will be listed here before customer launch.
Information we collect
- Account information: Clerk manages sign-in and may collect your email, account details and authentication activity. Our server uses your Clerk account ID and verified email to check access.
- Saved profiles: fictional first names, preferred pronunciation, interests and a proud moment that you enter. Profile records are linked to your account.
- Call and credit records: call IDs, the selected conversation format, timestamps, connection status, provider call references and preview credit balances.
- Name suggestions: an entered first name, generated sound guides and daily account-level lookup counts.
- Technical information: our hosting and authentication providers process requests, IP addresses, browser/device information, cookies and security or diagnostic logs.
- Support correspondence: information you choose to share when contacting the preview administrator.
We do not ask for children’s surnames, addresses, schools, birthdays, photographs or precise location. Please avoid sensitive information in profile fields and conversations.
Microphone access and live audio
Microphone permission is needed for live calls. The microphone check runs on your device; our app does not upload or save that check.
During a call, your audio goes to OpenAI to generate live responses. Selected profile details, pronunciation guides, call instructions and a pseudonymous safety identifier are also sent to OpenAI. The returned voice is AI generated.
Our servers do not store call recordings or transcripts. Device recording starts selected on in call setup; switch it off before calling if you do not want a keepsake. When enabled, both voices are recorded temporarily in your browser for download. Switching recording off discards audio captured so far. Switching it back on captures only the remainder of the call. Download before starting another call or leaving the page; we cannot recover a recording you have discarded or lost. Downloaded files are managed by you on your device. This does not mean that a provider keeps no data: provider processing and retention depend on its terms and the approved controls on our project. Zero data retention has not yet been enabled for this preview.
You can mute or end a call using the controls. Browser microphone permission can be revoked in your device or browser settings.
How we use information
We use information to authenticate invited adults, save and manage fictional profiles, suggest pronunciations, run live conversations, track preview credits, prevent misuse, troubleshoot failures and respond to support or privacy requests.
We do not sell personal information or use it for targeted advertising. This preview does not include advertising pixels or marketing analytics. Cloudflare also collects technical web-performance measurements through a performance beacon on public pages. We will update this policy before introducing materially different uses.
Service providers
We use Cloudflare to host the app and its database, Clerk for authentication, and OpenAI for live voice conversations. These providers receive information needed to perform their services.
Cloudflare Workers AI processes the first name and speaking-language context to suggest pronunciations. A shared library stores generated name suggestions without an account identifier attached to each suggestion. Your own corrections stay in your profile and do not train or update that shared library. Account-level lookup counters are stored separately to limit misuse.
Providers may process information outside your country. Their own policies and service agreements describe their processing. See Cloudflare’s privacy policy, Clerk’s privacy policy, and OpenAI’s API data controls.
We may also disclose information when required by applicable law or necessary to investigate misuse or protect people and the service.
Retention and deletion
Saved fictional profiles remain until you remove them. You can edit or delete individual profiles in Parent space. Removing a profile does not delete your account, wallet or call history, and does not reset your call balance.
Call metadata older than 30 days is eligible for cleanup when you next start a call. This cleanup is not a scheduled deletion guarantee. Generated pronunciation suggestions are reused for up to 30 days before refresh; expiry does not automatically delete a library entry.
Wallet records, pronunciation usage counters and account records do not yet have automated deletion in the preview. Provider logs, authentication records and backups follow their separately configured retention. We are finalizing retention schedules and a complete account-deletion workflow before family launch.
For access, correction or broader deletion requests, use the contact instructions below. We may verify that the request relates to your account. Requests are handled manually in the private preview; we cannot promise immediate removal from all provider systems or backups.
During the invitation-only preview, contact the person who invited you through your existing communication channel. Our public support mailbox is being finalized and will be listed here before customer launch.
Children and the planned family experience
This preview is for invited adults 18+ and fictional profiles only. It is not open to children. If you believe a child’s information was submitted, stop using the preview with that child and contact the administrator so it can be reviewed and removed as appropriate.
Before children can participate, we will implement appropriate parental notice and consent, provider data controls, deletion processes and age-appropriate safeguards. A parent account or an adult checkbox alone does not establish those controls. We will publish an updated family privacy policy before enabling that experience.
Security, requests and updates
We use HTTPS, server-side account checks and server-held API secrets. Access to the preview is restricted. No online service can guarantee complete security, so please keep profile details fictional and avoid sharing sensitive information.
Depending on your location and applicable law, you may have rights to access, correct or delete information or to raise a privacy concern. Use our contact page to request help. We will update the date on this page when the policy changes and provide additional notice where required.